Research Facilities

Head Quarters – Traditional Research Facilities with Two Locations to Choose From

Our focus group facilities are stunning – and stunningly practical. We have 6 focus group rooms, 3 in Downtown Toronto and 3 in Uptown Toronto -- designed with advice from experienced focus group moderators who've worked in the best facilities in the World. We are the only company to offer focus group facilities in both urban and suburban Toronto locations, providing clients with extra flexibility and a broader target group reach. Our superlative, service-minded staff is trained to top tier hospitality-industry standards. Most have been with us for decades, which means they are able to anticipate your needs and know how to deal with every situation. And did we mention? The food we serve is to die for.



Head Space – Online Research Facilities with Dedicated Tech Support

In additional to traditional research facilities, we offer state-of-the-art online research facilities: Head Space. Secure, easy-to-use and accessible from anywhere, anytime, Head Space allows you to conduct and view qualitative research in real time or later on.



Downtown Facilities






Head Quarters Downtown Toronto facility is conveniently located in the heart of downtown Toronto in trendy "Yorkville". It allows you to attract participants who live and/or work in Toronto's urban centre. Access couldn't be easier: there is a multi-level parking lot next door and the Bay subway station is only a few steps away. High-speed internet is everywhere onsite. We are also one of only a few authorised Focus Vision providers in Toronto. We have a fully equipped kitchen for catering.





Head Quarters Downtown Information

Our Head Quarters Downtown Toronto facility is spacious, luxurious and comfortable. Designed with a contemporary décor, all 3 discussion rooms are bathed in natural light – a real plus when you're grinding through long hours of research.

Key features include:

  • Full-size boardrooms with adjustable tables (living room and 50+ person theatre set-up also available)
  • Large TV monitors with HDMI ports
  • Tack boards, whiteboards, projection surfaces, easels, display rails
  • High-speed internet everywhere (of course)
  • Fully equipped for UX testing. From the back room, observers may monitor computers/devices used by participants in the discussion room
  • Viewing rooms comfortably seat as many as 8-10 observers directly in front of one-way mirror and a further 10-12 on a tiered platform with comfortable living room style furniture
  • Semi-private client work areas, professional office support available
  • Fully stocked self-serve mini-fridges
  • Digital A/V (stationary camera) controlled from the reception area, not visible to others. Mp3 and mp4 files can be securely sent at the end of each day
  • Private waiting areas for each discussion room
  • Fully equipped catering kitchen
  • Safes for your valuables, observation and discussion rooms can be locked
  • Private client washrooms
  • Adjacent municipal parking, 2 minute walk to Bay subway station
  • Located 30-35 minutes from Lester B. Pearson International Airport and 15 minutes from Billy Bishop City Center Airport
  • Recruiting services available
  • Moderating services available
  • Simultaneous translation equipment and translation services available
  • Note-taking available
  1. Waterfall
  2. Wetlands
  3. Riverbed

Head Quarters Downtown Toronto is located on the east side of Bay Street, two blocks north of Bloor, at the south-east corner of Bay and Yorkville. If you are driving, you may park in the municipal parking lot (look for large green "P" sign) accessible from either Yorkville or Cumberland Ave.

If using public transit, take the subway to Bay station, use the Bay Street exit.

From the Airport


Head northwest on Eireann Quay, which will become Bathurst St, continue north. Make a right on to Lake Shore Blvd W, switch into the middle lane and continue straight on to Harbour St. Turn left onto Bay St and continue until you reach 1255 Bay St. The drive will take you approximately 15 minutes in non-peak traffic.


For Facilities Quote Call Julie:
1 866 929-4669 [Julie Ext. 229]

For Facilities or Recruiting Quote Call Jeff or Julia:
1 866 929-4669 [Jeff Ext. 329], [Julia Ext. 227]

Head Quarters Uptown Toronto is conveniently located in suburban Toronto, hugging Highway 401, which spans the City from east to west.

It allows you to attract participants who live and/or work in the north, east and west parts of our growing City. Access couldn't be easier: there is parking in our building, as well as plentiful street parking. The North York Center subway station is only a few steps away, accessible without having to go outside.

High-speed internet is everywhere onsite. We are also one of only a few authorised Focus Vision providers in Toronto. We have a very large, fully equipped kitchen for catering and taste testing.


Head Quarters Uptown Information

Our Head Quarters Uptown Toronto facility is spacious, luxurious and comfortable. Designed with a contemporary décor, all 3 discussion rooms are bathed in natural light – a real plus when you're grinding through long hours of research.

Key features include:

  • Full size boardrooms with adjustable tables (living room and 50+ person theatre set-up also available)
  • Large TV monitors with HDMI ports
  • Tack boards, whiteboards, projection surfaces, easels, display rails
  • High speed internet everywhere (of course)
  • Fully equipped for UX testing. From the back room observers may monitor computers/devices used by participants in the discussion room
  • Viewing rooms comfortably seat as many as 8-10 observers directly in front of one-way mirror and a further 10-12 on a tiered platform with comfortable living room style furniture
  • Semi-private client work areas, professional office support available
  • Fully Private client work area can be booked
  • Fully stocked self-serve mini-fridge
  • Digital A/V (stationary camera) controlled from reception area, not visible to others. Mp3 and mp4 files can be emailed at the end of each day
  • Private waiting areas for each discussion room
  • Large, fully equipped catering kitchen which can be booked for taste testing
  • Individually controlled thermostats for client/participant comfort
  • Safes for your valuables, observation and discussion rooms can be locked
  • Underground parking, 1 minute walk to North York Centre subway station with underground access
  • Located 20 minutes from Lester B. Pearson International Airport and 35 minutes from Billy Bishop City Center Airport
  • Recruiting services available
  • Moderating services available
  • Simultaneous translation equipment and translation services available
  • Note-taking available
  1. Waterfall
  2. Wetlands
  3. Riverbed
Uptown Recommendations

Click on name to go to website

Head Quarters Uptown is on the east side of Yonge Street between Empress and Hillcrest, across from the North York Civic Centre. If you are driving, you may park underground, use the Empress Walk entrance off of Hillcrest Ave. If using public transit, take the subway to North York City Centre subway station. Use the Empress Walk exit and the tunnel beside Best Buy to get to our elevator bank, or walk south and enter Scotia Bank building.

From the Airport


From the Airport, head northwest on Eireann Quay, which will become Bathurst St. From Bathurst make a right unto Lake Shore Blvd W. Exit Right onto the Gardiner Expy W. Exit Left at Don Valley Parkway North. Travel north until you reach the ON-401 W. Use 3rd lane from right to merge onto the ON-401 W. Use exit 369 for Yonge Street North. Merge onto Yonge St and continue North until you reach 5075 Yonge St. The Drive will take approximately 25mins in non-peak traffic.


Head Quarters

Online Online Facilities

Here's How Head Space Works:
In order to participate in online focus groups or interviews, each participant must have a computer with a high-speed internet connection, a webcam (most computers come with built-in webcams nowadays) and a telephone. Once recruited, respondents are sent a link which, when clicked, takes them to Head Space, where they login using a secure password. The audio portion of the experience is provided by dialling into our toll-free audio bridge.

Observers (clients) access our online facilities in the same way, except they reside in a virtual observation area. This space allows observers to see participants and the moderator in real-time, to text chat amongst themselves and to send real time text-based notes to the moderator, as necessary. Participants cannot see observers.

Prior to and throughout the real-time online experience, we provide technical support to ensure that webcams are operational, the login experience is successful and any other technical needs can be immediately addressed, so that the moderator only has to focus on his or her job.

Based on a vast amount of experience, we believe that each participant and all observers should be technically prepped in advance of online research sessions. We do not believe in self-serve prepping, as it is not a surrogate for proper online research preparation. And we believe that, when sessions are being conducted, live tech support for your project should be provided, not just access to a toll-free number with a technical expert who has no understanding of your project and who may be handling multiple clients at the same time. A flawless online experience is what you want and that's what we provide.



Our online space is completely customizable and anything that can be uploaded on a computer can be shown to participants online. Tools at our disposal online include white boarding, sorting exercises and many others.

At the end of each session, a time-coded digital video record of the discussion, observer chat and any moderator notes are immediately available.



OBSERVATION

Virtually observe online sessions in a similar fashion to that of traditional focus groups, without being seen by respondents and without having to travel.

INTERACTIVITY

Clients can interact with each other during research sessions, and send real-time notes to the moderator.

POLLING CAPABILITY

The ability to display multi-media stimuli, real-time polling, sorting, white-boarding, etc.

ARCHIVING

Fully secured digital audio, video and text chat recordings as well as recording of all screen interactions of research sessions. Full translations available.

Head Quarters

Recruiting Capabilities

Head Count – You Need Participants, Look No Further.

RECRUITING

Head Count provides in-house, Canada Wide full-service recruiting services for in-person, online, mobile and telephone-to-web based studies. There is nothing more important to any research project than finding high calibre respondents in a timely manner – a core competency we've been practising for more than 25 years. Hard to reach populations, algorithms and impossible deadlines are a part of our everyday lexicon.

Our fully supervised CAWI/CATI-equipped call centre is made up of recruiters with decades of experience recruiting people from every walk of life. In addition to consumers and members of special communities, we also have deep experience recruiting health-care professionals, executives, and other B2B target group members. As a gold seal member of the MRIA-approved, we use a multitude of MRIA-approved methods to constantly update our extensive, quality-centric database, including social media, when appropriate.




MRIA Gold Seal

Head Quarters

Contact Information

Address

Head Quaters Uptown Toronto:
5075 Yonge Street Suite 600
Toronto, ON, M2N6C6

Head Quaters Downtown Toronto:
1255 Bay Street Suite 301
Toronto, ON, M2N6C6

Phone

Julie Martin: 416 929-4669 ext. 229
Jeff McFarlane: 416 929-4669 ext. 329
Julia Clarkson: 416 929-4669 ext. 227

Toll free Number: 866 929-4669